Today's legal administrators are faced with continued challenges and opportunities to help maximize efficiencies. Attend this half-day workshop for an introduction to the leading-edge area of Process Improvement and find out why efficiency isn't simply "do more with less" but something far more sophisticated. Efficiency is doing the right things, the right way, the first time, every time. This program is specifically designed to translate the tried and true methodologies employed in manufacturing to the work that is done and delivered in law firms and legal departments.
Process Improvement can deliver:
- Better outcomes
- Improved efficiency and speed
- Reduced errors and rework
- Lower costs
- Increased profitability
- Improved client satisfaction and loyalty
This program has been designed to be more than interactive - it's experiential. Learn with and from your ALA colleagues by working together and applying process improvement concepts and tools to a specific process, such as onboarding, intake, or office moves. All attendees will be invited to indicate a process preference in advance via a survey.
8:30 Registration/breakfast available
9:00 Welcome, introductions
9:15 Introduction to Process Improvement and the Key PI Methodologies
(Lean/Six Sigma/Legal Lean Sigma ®)
9:45 Exercise: Identifying Waste and Variation in Processes
10:00 Project Charters
Exercises: Stakeholder Analysis Business Case, Problem/Opportunity Statement, Scope, Goal
11:00 Process Mapping
11:45 Summary/Wrap Up
12:00 Program Concludes
This session qualifies for 3 hours of CLM Application Credit in the area of Organizational Development CLM Application for Functional Specialist in Operations Management. This session also qualifies for CLM recertification.
Instructor: Catherine Alman MacDonagh, JD
Catherine is a former corporate counsel and law firm executive. She now teaches and provides training and consulting services with a focus on process improvement, project management, operational and process excellence, organizational development and strategy.
A Legal Lean Sigma® Black Belt and a certified Six Sigma Green Belt, Catherine is the CEO and a Founder of the Legal Lean Sigma Institute, which offers consulting and the first and only process improvement and project management certifications, courses, and workshops designed specifically for the legal profession. Catherine created Legal Lean Sigma® and invented the Legal WorkOut®, a collaborative method of engaging in process improvement together that has won multiple awards, including the 2018 Process Excellence Award for Best Business Transformation Process at the OPEX Week: Business Transformation World Summit and a 2018 our Honor Award from the Legal Marketing Association.
Catherine offers coaching, training, and strategic planning consulting services through her practice, FIRM Guidance. She is also an adjunct professor at Suffolk Law School and George Washington University (Master’s in Law Firm Management) and a frequent guest lecturer at other academic institutions. She is the author of Lean Six Sigma for Law Firms and the co-author of The Woman Lawyer's Rainmaking Game and The Law Firm Associate's Guide to Personal Marketing and Selling Skills. She is acontributing author to six books: Redefining Matter Management: A Best Practice Guide to Improving Processes and Profitability; The Lawyer’s Guide to Strategic Practice Management; The Lawyer’s Guide to Project Management; The Bigger Picture: Driving Client Value Through Collaboration; The Lawyer’s Guide to Process Improvement; and The Procurement Handbook.
Honors and awards Catherine has received include: Fellow, College of Law Practice Management; Legal Marketing Association Hall of Fame (the association’s highest honor); Boston Business Journal’s 40 Under 40; two years on the prestigious MLF 50 (Marketing the Law Firm Top 50) List; and several Legal Marketing Association Your Honor Awards.
Catherine is a founder of both the Coalition of Professional Services Providers and the Legal Sales and Service Organization, which presents the annual RainDance Conference. She served on the Legal Marketing Association International Board, as LMA New England Chapter President for two terms, and on many LMA committee and task forces. She is a member of the Association of Legal Administrators, where she is contributing to the development of the Uniform Process Based Management System’s standard code set.
Catherine lives in Massachusetts, USA with her family, which includes three Havanese dogs. She is a sports fan and a foodie and enjoys volunteering, especially for The University of Miami Circle and the American Foundation for Suicide Prevention.