Webinar (Members Only) - Talking to Crazy: How to Deal with Irrational and Impossible People
Register View Registrations Tell a Friend About This EventTell a Friend

 Export to Your Calendar 2/4/2020
When: Tuesday, February 4, 2020
12:00 PM to 1:00 PM
Where: Verrill
One Federal Street, 20th Floor
Boston, Massachusetts  02110
United States
Presenter: Dr. Mark Goulston (webinar)
Contact: Melissa Striharsky

Online registration is available until: 2/3/2020
« Go to Upcoming Event List  

Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life 

Open to Members only – Free Event
(Bring your own lunch)

One of the most damaging forces impacting law firm performance is an undercurrent of unhealthy human interactions that can poison the workplace. This is especially amplified in the legal profession which, by its very nature, is high stress and features battles between emotionally charged parties. It is a virtual breeding ground for destructive interpersonal conflict.

Based on the best-selling book Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, Dr. Mark Goulston addresses the causes of, and solutions for, this productivity draining behavior. During this insightful and highly engaging 60-minute program, Dr. Goulston provides practical tools and tips that can be used immediately to deal with the most difficult people at work and in life


  • Identify ways to recognize who will drive you crazy.
  • Understand how and why they trigger you.
  • Learn powerful and simple approaches to counteract their negative influences.


About the Presenter:

Dr. Mark Goulston is a former FBI and police hostage negotiation trainer, psychiatrist, preeminent suicide prevention expert, executive coach, international speaker and consultant. He is the author of seven books, including the #1 selling book on listening in the world, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life (in Russia the title was translated to mean "How To Deal with A**holes" and went viral). He is a frequent contributor to publications including Harvard Business Review, Fast Company, Business Insider, Business Journals, Huffington Post and Psychology Today, and has appeared on major news channels including CNN, ABC, CBS, NBC, BBC News, the Today Show and Oprah. On his highly regarded podcasts, he has interviewed luminaries such as Larry King, Norman Lear, and Ivan Misner.

Disclaimer: The Boston Chapter, Association of Legal Administrators is a separate legal entity from the Association of Legal Administrators (ALA). ALA licenses the use of its name, mark, logos and other protected properties to chapters which are in good standing. ALA disclaims all liability or responsibility whatsoever for the actions, representations and liabilities of the Alamo Chapter, Association of Legal Administrators, specifically including those of any nature whatsoever arising from or out of the content or other features related to the Alamo Chapter, Association of Legal Administrators web site. In no event shall ALA be deemed the guarantor of the Alamo Chapter, Association of Legal Administrators.